Frequently Asked Questions

Please read our FAQ before sending us a message.

What are the delivery charges for orders from the Online Shop?

There are no delivery charges since the pdf files are instant downloaded after payment.

Which payment methods are accepted in the Online Shop?

We accept Credit/Debit cards and Paypal payments.

How long will delivery take?

A PDF purchased through our website is only available as a digital download. You are purchasing an electronic (PDF) file instant downloaded.

How secure is shopping in the Online Shop? Is my data protected?

Your data will be handled confidentially and encrypted with SSL (Secure-Socket-Layer) secure server software. The encrypted information of your order, your name, address, credit card or bank details cannot be read by any third party. Credit card payments will also be verified through the 3D secure procedure.

What exactly happens after ordering?

Our instant-downloadable digital knit pattern files are emailed to you immediately after you pay.

Do I receive an invoice for my order?

Yes. You will receive your invoice in PDF format via e-mail when your order is sent out to you.

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